Shipments may be a few days delay due to the Covid19. EU customers please choose "EU via NL Dedicated Line(MP)(30 days)" for battery dutyfree shipping, the US customers please choose USA Sea Shipment for battery shipment(mini charge 76USD);UK, New Zealand, Australia and Canada customers please contact us if your order includes battery, we have duty free channel for you. We developed Bafang BBS installation wrench, and provide it freely if you order bbs kits. If you fail to register or place the order on our website, please clean your browser's cookies to try. If your question email gets no reply in time, please resend emails to us because sometimes mails would be sent to junk-box.